General Policies

Cancellations due to Inclement Weather or Teacher Illness
Classes will be made up in the event of the instructor's illness or inclement weather at the end of the semester.  You will be notified of the cancellation and the scheduled make-up class.  In cases of inclement weather we follow the Kansas City Missouri School District closings for UMKC classes and the Shawnee Mission School District closings for Overland Park classes.  Cancellations due to inclement weather are also posted on our blog at http://kindermusikwithjoy.blogspot.com.

Non-enrolled Siblings
Due to limited class sizes and the delicacy of the younger class settings, Village, Our Time and Sign & Sing classes can only accommodate non-enrolled siblings when the sibling is under 6 months and contented in a car seat or old enough to read in the corner.  Special circumstances or emergency situations are dealt with on a case-by-case basis.  Please feel free to speak with the Program Director if you have any questions regarding this policy.

Guests
At some point during the semester, you and your child may want to bring a friend along to "try out" the class. Please feel free to do so! Un-enrolled guests are welcome to one free preview visit at any time during the semester. However, please notify your instructor prior to the visit so that she can prepare any additional materials or procure enough instruments.

Attire
Barefoot is best! You and your child will b e encouraged to remove your socks and shoes before class. This allows the many nerve endings on the bottoms of the feet to be stimulated, adding to your child's learning potential! We also recommend that you please dress comfortably! Kindermusik classes are full of active fun, and you'll have an easier time participating with your child if you feel free to move.

Classroom Behavior
We understand that young children are still learning how to interact in a group setting, but we must ask that you be sensitive not to compromise the safety or enjoyment of others in class.

Running and throwing are not permitted in the classroom unless specified by your educator during a particular activity. Educators are not responsible for disciplining your child. Please be observant and correct inappropriate classroom behavior yourself. If your child does become disruptive in class, please excuse yourselves so that you can give your full attention to your child's needs without disturbing the classroom environment. Once your child is calmed, we'd love you to rejoin the class as soon as you can!

In order not to distract other children in class, we do request that toys, juice cups, pacifiers, etc. be kept out of sight in the classroom. Likewise, no food or drink is allowed in the classroom. When a diaper needs changing, please step outside the classroom. There is a bathroom available down the hallway.

Many parents tell us that they see a completely different child at home than they experience in class. Some children are naturally hesitant and others are over-stimulated by a group environment. If your child cannot focus on the present activity, please don't worry! Do actively attempt to help her refocus or quietly engage her in participating in her own way. She may be interested in trying again later on at home. Kindermusik seeks to build a social, music-making community, and we love to see parents develop supportive relationships with one another. You are welcome and encouraged to chat and share milestones before and after class. However, we ask that you do not do so during class. This is your child's special time with you, and your active, focused, enthusiastic participation sets an important example. This will also help your child to model your actions and focus more fully as well.

Refund Policy

Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Satisfaction Guaranteed

We offer a satisfaction guaranteed policy because we believe strongly in the quality of the experience we offer at Kindermusik with Joy. If you aren't completely satisfied with your Kindermusik experience after attending at least five classes, we'll refund or credit all of your tuition except for the cost of Home Materials which are yours to keep and enjoy.

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. Any information you provide about yourself or your children is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and Kindermusik International. We will not collect any personal information about adults or children except when specifically and knowingly provided by them. If we collect any personally identifiable information about children, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about Kindermusik or our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related only to this studio. In addition, you may choose to receive occasional emails from Kindermusik International, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)--the highest standard in online encryption technology--to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Kindermusik have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.
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